Client Results Expert Level 1

Job Title: Client Results Expert Level 1

Reports To: Director of Operations

Location: In Tampa, FL Office

Employment Type: Full-Time

Status: Hourly

Hours: 40 Hours Per Week, 8:30am – 5:00pm

Compensation: Starting at $22 / hour Depending on Experience Plus Incentives

Benefits: Health Insurance, 401K, Paid Time Off

To learn more from our founder and Managing Partner about MattLaw® and the next steps in applying for this position, please call 813-628-8529 (MATTLAW).

ABOUT US

MattLaw® is a team of Tampa area injury lawyers led by Matt Powell, who has protected thousands of victims and their families for over 35 years.

MattLaw® protects the most vulnerable of our society, people who can’t protect themselves, children, and the elderly. Mothers can’t control what the doctors, nurses, and hospitals are doing during the birth of their child, they place their trust in these professionals, and occasionally they are betrayed resulting in a child born with cerebral palsy. Children are unknowing victims of dangerous products, predatory coaches, religious leaders, or unsafe playgrounds. Our elderly are unable to protect themselves in nursing homes that are understaffed or potentially unsafe. We are active in helping to keep kids safe by sponsoring local charity events throughout the Tampa Bay area where we give children free bicycle helmets and other bicycle riding safety equipment.

SUMMARY:

This position is to welcome new clients to MattLaw with a warm and understanding welcome.  They have just suffered a traumatic event which has led to the losses of their loved one who died, or injuries to themselves.

They are uncertain about their future.

They need guidance through a difficult time.

They are seeking guidance and answers in a quick and empathetic manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Accept the intake – fully onboard the client
• Perform all investigation
• Notice letters for all parties
• Collect Insurance
• Assist client with doctors, property damages, bills, lost wages
• Use your knowledge and understanding of the 3 main elements of any claim to help reduce the friction points of their claim
• Strong computer skills, including typing above 35 words per minute
• Strong communication skills with team members, clients, and insurance companies

ADDITIONAL DUTIES INCLUDE:

• Requesting medical records, medical bills
• Online searching and discovery of information related to defendants
• Evidence collection, review and organization of materials to prove liability, causation and damages
• Willingness to teach and lead a team as your skills, judgment and experience grow

EXPERIENCE AND SKILLS REQUIRED:

• Associates degree is a plus but not required or equivalent experience
• Professional in punctuality and appearance
• Identifying all sorts of documents
• Proficient with Honey – Creating documents, using templates
• Proficient with client communication and recording information
• Organized at following up for requested information
• Ability to prioritize tasks to get the most important things done first
• Ability to learn, demonstrate your skills, and teach others
• Exceptional communication and interpersonal skills
• Positive attitude, cooperative and respectful of colleagues, and team player
• Ability to work well under pressure and manage multiple projects simultaneously
• Proficient in Excel, Google Docs, Google Sheets, Slack